Episode 34: Why Gifts Won’t Keep Your Clients Happy with John Strohmeyer
So many people right now are talking about the importance of the client experience and gift giving and wow packages that you give your clients to make them fall in love with you.
I can tell you one of the most expensive lessons that I've learned myself personally is that gift giving is not going to solve your customer support and your customer experience problems.
Meet our Guest Expert - John Strohmeyer
This week on Owning It, my guest John Strohmeyer of Strohmeyer Law, PLLC in Houston talks about why gifts won't keep your clients happy. We talk about the time when one of his heroes visited his hotel, and a few more awesome stories focusing on what will keep your clients happy.
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01:08 - Why gift giving is not going to solve your customer experience problems
05:17 - That time when Lemmy Kilmister visited my hotel
06:05 - Gifts and its relative proportion of risk
10:41 - An easier solution to keeping your clients happy
12:15 - I go to my barber to get a haircut, not for the beer
14:58 - Thoughtfulness is not what your clients wants
20:05 - Be known to have taken care of something, not the gifts you gave
26:32 - Effectively managing client expectations
30:33 - The time you spend with your clients can be more valuable than gifts
35:06 - Having a high touch point client experience
39:18 - Making your client's lives easier, don't distract them with gifts
43:01 - Your first interaction with your clients matter