I get it. You started your business because you want to help people.
Most of the business owners I know are kind, heart-centered GIVERS. And that is, without a doubt, a really really good thing. :D
But this also means that playing the "bad cop" in your business can be a serious challenge.
I know because I've been there.
Look, I'm the only lawyer I know who hates conflict. ¯\_(ツ)_/¯ When I launched my law firm, I experienced first-hand just how hard it was to have hard conversations.
But I also learned how *freaking important* it is to lean into these hard conversations.
Even the best written contracts won't enforce themselves.
The truth is ... if you want to protect yourself, your business, and your team ... you need to be prepared when difficult situations happen. When I say difficult, I mean stuff like ...
- When there's a missed payment
- When a client or customer asks for more than what you agreed to
- When a client texts you at midnight on a weekend
- When your customer becomes unresponsive and you can't complete their project
Being able to have these hard conversations doesn't just help you — it ultimately helps your customers and clients.
Contracts aren't just about protecting yourself.
They're about setting the stage for a *RED CARPET EXPERIENCE* and then delivering on that promise. But that can't happen if your customers wonder off the red carpet.
My hard conversations vault is here to help.
I've taken the emotion out of drafting these hard conversations. This way you'll be prepared to just copy, paste, and make some small tweaks.
I've used these canned responses in my own business, so I know they work. I know, these aren't the kinds of messages any business owner *DREAMS* of sending, but they could be just what you need in tough situations.
Joey C. Vitale and the JCV Team
Inside you'll get swipe-able canned responses you can use for hard situations, like:
- Missed or failed payments
- Scope creep (AKA when a client starts asking for more than what you agreed to)
- Unresponsive clients
- Terminating a difficult client
- Responding to an unhappy customer
- AND MORE!